Return & Refund Policy

Last Updated: August 21, 2026

At Bridge & Burn, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the conditions outlined below.

1. 30-Day Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Be returned with original tags and packaging, where applicable
• Not show signs of damage, washing, alteration, or excessive use
• Be accompanied by valid proof of purchase or the original order information

2. How to Request a Return

To request a return, please contact us at:

Email: support@bridgeandburn.shop

Please include your:

• Full name
• Order number
• Reason for the return
• Product name
• Photos, if the item arrived damaged, defective, or incorrect

Our customer service team will provide the applicable return instructions.

Please do not send an item back without first contacting us, as an unauthorized return may not be processed correctly.

3. Return Shipping Costs

For returns due to change of mind, incorrect size, preference, or other customer-related reasons, the customer is responsible for the return shipping cost.

If the item is defective, damaged during delivery, or incorrect due to our error, we will review the issue and, where applicable, cover the reasonable return shipping cost.

4. Refunds

Once the returned item is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Refund processing may take several business days depending on your payment provider or financial institution.

5. Original Shipping Charges

Original shipping charges, if applicable, are generally non-refundable unless the return is the result of an error on our part or the product arrived defective or damaged.

6. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive an item that is:

• Damaged
• Defective
• Incorrect
• Missing from your order

We may request photographs or other information to help us investigate and resolve the issue.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

7. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other reasonable reasons.

Non-returnable items may include:

• Personalized or customized products
• Gift cards
• Final-sale items
• Products that cannot be returned for hygiene or safety reasons once opened or used

Any applicable return restrictions will be clearly communicated on the product page or at the time of purchase.

8. Exchanges

If you would like to exchange an eligible item, please contact us at support@bridgeandburn.shop.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may provide an alternative resolution such as a refund.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@bridgeandburn.shop.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. Once an order has been shipped, it may no longer be possible to cancel it, and the standard return process may apply.

10. Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact:

Bridge & Burn
Email: support@bridgeandburn.shop
Address: 729 SE Grant St, Portland, OR 97214, United States

We are committed to handling eligible returns and refunds fairly and transparently.