Shipping Policy

Shipping Policy

Last Updated: August 21, 2026

At Bridge & Burn, we are committed to providing a clear, reliable, and convenient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

All orders are carefully reviewed and prepared for shipment after payment has been successfully confirmed.

  • Processing Time: 1–3 business days
  • Orders are processed Monday through Friday.
  • Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
  • Processing time may occasionally take longer during holidays, promotional events, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Time

After your order has completed processing, it will be handed over to the selected shipping carrier.

  • Estimated Shipping Time: 5–7 business days
  • Estimated Total Delivery Time: 6–10 business days

Delivery times are estimates and may vary depending on the destination, carrier conditions, weather, holidays, or other circumstances outside our control.

3. Shipping Coverage

We currently offer shipping within the United States.

Shipping availability and applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Shipping Carriers

Depending on the destination and service selected, orders may be shipped using reputable carriers such as:

  • USPS
  • UPS
  • FedEx

The available carrier and service options may vary depending on the shipping address and order details.

5. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Customers will always have the opportunity to review the total order amount, including applicable shipping charges, before placing an order.

6. Order Tracking

Once your order has been shipped, we will send a confirmation email to the email address provided during checkout.

If tracking information is available, the email will include a tracking number and/or tracking link.

Please allow some time for the carrier to scan and update the tracking information after the package has been handed over.

7. Delivery Delays

While we work to meet the estimated delivery timeframe, delays may occasionally occur due to:

  • Severe weather
  • Carrier delays
  • Holidays
  • Incorrect or incomplete shipping addresses
  • High shipping volumes
  • Customs or governmental restrictions
  • Other circumstances beyond our reasonable control

If your package is delayed, please check the tracking information first. If you need additional assistance, contact us at support@bridgeandburn.shop.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

Email: support@bridgeandburn.shop

We will make reasonable efforts to update the address before the order is shipped. However, once an order has been shipped, we may not be able to change the delivery address.

9. Lost or Damaged Packages

If your package appears to be lost, damaged, or significantly delayed, please contact us at support@bridgeandburn.shop with your order number and relevant tracking information.

For packages damaged during transit, please retain the original packaging and provide photographs when requested so that we can properly investigate the issue.

10. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, or refusal of delivery, please contact our customer service team.

Additional shipping charges may apply if the customer requests that an undeliverable package be shipped again.

11. Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact us:

Bridge & Burn
Email: support@bridgeandburn.shop
Address: 729 SE Grant St, Portland, OR 97214, United States

We are happy to assist you with shipping and order-related questions.